COOKIES POLICY

COOKIES AND LOCAL STORAGE POLICY

COOKIE POLICY:

In accordance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that this website uses cookies to improve and optimize the user experience. Below you will find detailed information about what cookies are, what types this website uses, how to change your cookie settings, and what happens if you disable them.

WHAT ARE COOKIES?

A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognize the user.

¿WHAT TYPE OF COOKIES DOES THIS WEBSITE USE?

Depending on the entity that manages them, cookies can be: 
  • First-party cookies: These are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.
  • Third-party cookies: These are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies. The Website uses both own and third-party cookies.
Depending on how long they remain active:
  • Session cookies: These are a type of cookie designed to collect and store data while the user accesses a website. They are usually used to store information that is only relevant for the provision of the service requested by the user on a single occasion (e.g., a list of products purchased).
  • Persistent cookies: These are a type of cookie in which the data remains stored on the terminal and can be accessed and processed for a period defined by the cookie manager, which can range from a few minutes to several years.
The Website uses both persistent cookies and session cookies.

FOR WHAT PURPOSES CAN WEBSITE COOKIES BE USED?

  • Technical cookies: These allow the user to navigate through a website, platform, or application and use the various options or services that exist therein, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the items included in an order, carrying out the purchase process for an order, requesting registration or participation in an event, using security elements during browsing, storing content for the dissemination of videos or sound, or sharing content through social networks.
  • Personalization cookies: These allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.
  • Analysis cookies: These allow the person responsible for them to monitor and analyze the behavior of users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, application, or platform and to create navigation profiles of the users of these sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.
  • Advertising cookies: These cookies enable the most effective management of the advertising spaces that, where applicable, the publisher has included on a website, application, or platform from which it provides the requested service, based on criteria such as the content edited or the frequency with which the ads are displayed.
  • Behavioral advertising cookies: These cookies enable the most effective management of the advertising spaces that, where applicable, the publisher has included on a website, application, or platform from which it provides the requested service. These cookies store information on user behavior obtained through continuous observation of their browsing habits, which enables a specific profile to be developed in order to display advertising based on that profile.

NECESSARY COOKIES

Domain
Cookie Id
Duration
Description
Script URL pattern
.helioshotels.com
MIRAI_au
3 months
Cookie necessary for the use of the options and services of the website.
Not available
.www.helioshotels.com
cookieyes-consent
1 year
CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.
cookieyes.com
helioshotels.com
elementor
Never Expires
The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.
Not available
www.helioshotels.com
wp-wpml_current_language
session
WordPress multilingual plugin sets this cookie to store the current language/language settings.
wp-content/plugins/sitepress-multilingual-cms/res/js
reservation.mirai.com
org.springframework.web.servlet.i18n. CookieLocaleResolver.LOCALE
session
This cookie is set by the provider Infoniqa engage, used for webforms in a website. The cookie stores the language for the application process.
Not available
google.com
rc::a
Never Expires
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
google.com
google.com
rc::c
session
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
google.com
helioshotels.com
wpEmojiSettingsSupports
session
WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
Not available
.helioshotels.com
CART_COOKIE
6 days 8 hours
Cookie necessary for the use of the options and services of the website.
Not available
.cloudflare.com
__cf_logged_in
2 months
These cookies are used to maximize network resources, manage traffic and protect our customers’ sites from harmful traffic.
Not available
.cloudflare.com
sparrow_id
2 month
These cookies are used to maximize network resources, manage traffic and protect our customers’ sites from harmful traffic.
Not available
.cloudflare.com
CF_VERIFIED_DEVICE_*
2 months
These cookies are used to maximize network resources, manage traffic and protect our customers’ sites from harmful traffic.
Not available

ANALYTICS COOKIES

Domain
Cookie Id
Duration
Description
Script URL pattern
.helioshotels.com
_ga
1 year 1 month 4 days
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
google-analytics.com|googletagmanager.com/gtag/js
.helioshotels.com
_gid
1 day
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
google-analytics.com|googletagmanager.com/gtag/js
.helioshotels.com
_gat_gtag_UA_*
1 minute
Google Analytics sets this cookie to store a unique user ID.
google-analytics.com|googletagmanager.com/gtag/js
.helioshotels.com
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
google-analytics.com|googletagmanager.com/gtag/js
people.helioshotels.com
_session_id
1 day
_session_id cookie stores a unique identifier for a user’s session, allowing servers to identify and track user activities within a website or application.
shopify.com

ADVERTISEMENT COOKIES

Domain
Cookie Id
Duration
Description
Script URL pattern
.doubleclick.net
test_cookie
15 minutes
Google DoubleClick sets this cookie to determine if the user’s browser supports cookies.
doubleclick.net
.doubleclick.net
IDE
1 year 24 days
Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.
doubleclick.net
.helioshotels.com
_fbp
3 months
Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
facebook.net

WHAT HAPPENS IF COOKIES ARE DISABLED?

Some features of the Services and areas of this website may not function properly if cookies are disabled.

DO WE UPDATE OUR COOKIE POLICY?

We may update the Cookie Policy on our website, so we recommend that you review this policy each time you access our website in order to be properly informed about how and why we use cookies.

HOW CAN YOU CONFIGURE YOUR COOKIES?

By browsing and continuing to use our website, you consent to the use of cookies under the conditions contained in this Cookie Policy. As a user, you have the right to block, delete, and reject the use of cookies at any time by modifying your browser settings. For example:

  • Microsoft Edge: Settings > Advanced Settings > Cookies. Consult Microsoft support or the browser’s Help section.
  • Mozilla Firefox: Tools > Options > Privacy > History > Custom Settings. Consult Mozilla support or the browser’s Help section.
  • Google Chrome: Settings > Show advanced options > Privacy > Content settings. Page 6 of 7 Consult Google support or your browser’s Help section.
  • Safari (Apple): Preferences > Security. Consult Apple support or your browser’s Help section.
  • Opera (Opera Software): Settings > Options > Advanced > Cookies Consult Opera support or your browser’s Help section.
If you use another browser, please refer to its policy on installing, using, and blocking cookies. However, by using the tool www.youronlinechoices.com, you can find useful information and configure your cookie preferences on a provider-by-provider basis.

ARE COOKIES THE ONLY OPTION?

Some websites may use other forms of storage similar to cookies but with greater capacity, such as other forms of local data storage on the customer’s computer, for example:
  • HTML5 LocalStorage and sessionStorage: Space that the website can use on the user’s computer. These can usually be deleted by clearing the browsing history.
  • Flash “Local Shared Objects” (Silverlight “isolated storage”): These are stored in the Microsoft folder where the user profile is located. You have to enter the folder and delete them. (Example: Vimeo videos). Flash is used to incorporate multimedia elements into a website, and to do so it stores files on the user’s computer.
  • Web beacons are used to track your activity by inserting a mini-image that you don’t even notice. When you browse the web, it is loaded along with the page, and the server from which the photo is downloaded records the time of access or the number of times you have accessed it.
These files are more intrusive than cookies, as they are more difficult to delete, store more information, and are independent of the browser used. We do not use this type of storage.