PRIVACY POLICY

For what purposes will we process your personal data?

• To answer your questions, requests, or petitions.
• Manage the requested service, answer your request, or process your petition.
• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.

What is the legal basis for processing your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to complete a form and click on the “submit” button, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.
All our forms include a checkbox with the following text to submit the information: “□ I have read and agree to the Privacy Policy.”

For what purposes will we process your personal data?

• Budget preparation and monitoring through communication between both parties.
• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Manager.
• Carry out the corresponding transactions.
• Billing and filing of appropriate taxes.
• Control and recovery management.

What is the legal basis for processing your data?

The legal basis is your consent and the execution of a contract.

Recipients and suppliers

In general, personal data will not be communicated to third parties, except where legally required (for example, to the Tax Agency, financial entities or Security Forces when required by applicable regulations).

However, for the proper provision of the services offered on this website and within the framework of the contractual relationship with clients, certain providers acting as Data Processors may have access to the data, in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR). These include, but are not limited to:

• Google Analytics (web analytics service). This may involve international transfers to the United States under the aforementioned safeguards.
• WhatsApp Business (messaging channel for communication with customers and users). Use of this service implies the application of Meta Platforms , Inc. ‘s privacy policies and may involve international data transfers.

In all cases, these providers act following our instructions, do not process the data for their own purposes and are contractually bound by a processing agreement in accordance with Article 28 GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

For what purposes will we process your personal data?

• Manage your booking, including pre-booking, confirmation, modification or cancellation.
• To provide accommodation services and associated services (check -in, stay, complementary services, guest services, etc.).
• Necessary communications during your stay, including those related to your booking, special requests or incidents.
• Compliance with the legal obligations of traveler registration, in accordance with the applicable regulations on public safety.
• Administrative, accounting and tax management, including invoicing and tax filing.
• To carry out the collections and transactions corresponding to the contracted services.
• Customer satisfaction surveys and service quality monitoring.
• Sending commercial or promotional information , provided there is express authorization from you.
• Internal control, auditing, fraud prevention and debt collection procedures, where applicable.

What is the legal basis for processing your data?

The legal bases that legitimize the processing are:

• The execution of a contract, to manage the reservation, the stay and the associated services.
• Compliance with legal obligations, especially those arising from traveler registration, tax and accounting regulations.
• Your consent, when necessary for sending commercial communications or for certain optional treatments.

Recipients and suppliers

Generally, your personal data will not be shared with third parties, except:

• Legal obligation, for example:
  • State Security Forces and Corps (traveler registration), Tax Agency, financial entities for the management of collections and payments, courts and tribunals, when appropriate.

For what purposes will we process your personal data?

• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Manager.
• Billing.
• Carry out the corresponding transactions.
• Billing and filing of appropriate taxes.
• Control and recovery management.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
Filing the appropriate taxes.

What is the legal basis for processing your data?

The legal basis is contractual, the acceptance of a contract either for the purchase and sale of shares or similar, or participation in the formation of the company.

For what purposes will we process your personal data?

• Manage your registration and participation in the Helios Rewards program, including the creation and maintenance of your user account.
• Apply the benefits, special conditions, discounts and preferential rates associated with the loyalty program.
• Manage the accumulation and redemption of points or benefits , according to the program conditions.
• To send you informational communications related to your membership in the program (updates, changes in conditions, point reminders, etc.).
• Send personalized commercial communications, promotions and exclusive offers for program members, provided you have given express consent.
• Analyze habits and preferences, in an aggregated way and always within the law, to improve the quality of the program and better personalize the benefits offered.
• Prevent fraud and ensure program security, as well as conduct internal audits when necessary.

What is the legal basis for processing your data?

The legal bases that legitimize the processing are:

• Your consent, given when you register with Helios Rewards and accept its terms and conditions.
• The execution of the contractual relationship, necessary to manage your participation in the program, apply benefits and maintain your loyalty account.
• The hotel’s legitimate interest in ensuring the security of the program and preventing fraud, always within the limits of Article 6.1.f) of the GDPR.

For what purposes will we process your personal data?

• To answer your questions, requests, or petitions.
• Manage the requested service, answer your request, or process your petition.
• Connecting with you and building a community of followers.

What is the legal basis for processing your data?

Acceptance of a contractual relationship within the relevant social network environment, and in accordance with its Privacy policies:

• Instagram: https://es-la.facebook.com/help/instagram/155833707900388;
• Facebook: http://www.facebook.com/policy.php?ref=pf
• Whatsapp: https://www.whatsapp.com/legal/#privacy-policy

How long will we keep personal data?

We can only access or delete your data in a limited way because it’s tied to your specific profile. We will process your data for as long as you allow us to by following us, being friends, or clicking “like,” “follow,” or similar buttons.
Any corrections to your data or restrictions on information or publications must be made through your profile or user settings on the social network itself.

For what purposes will we process your personal data?

• Video surveillance of our facilities.
• Control of our employees.
• Sometimes they can be handed over to the courts and tribunals for the exercise of legitimate actions.

What is the legal basis for processing your data?

The legal basis for the processing is the legitimate interest of the controller, in accordance with Article 6.1.f of the GDPR and Article 22 of the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

For what purposes will we process your personal data?

• Organization of selection processes for hiring employees.
• To schedule job interviews and evaluate your application.
• If you have given us your consent, we may share it with partner or affiliated entities, with the sole purpose of helping you find employment.

What is the legal basis for processing your data?

The legal basis is your unequivocal consent, given by submitting your CV and receiving and signing information regarding the treatments we will carry out.

How long will we keep personal data?

Your resume will be stored for one year, after which, if we have not contacted you, it will be deleted.

For what purposes will we process your personal data?

• Manage the employment relationship, including the creation and maintenance of your employee file.
• Carry out all the necessary administrative, tax, accounting and Social Security procedures to comply with our obligations as an employer, in accordance with labor, occupational risk prevention, tax and accounting regulations.
• Manage payroll and other compensation payments through the corresponding financial institution.
• Manage time tracking, using timekeeping systems such as cards, personal codes, employee platforms or portals, or any other system enabled by the company.
• Manage group insurance, social benefits or pension plans in which the workforce may be included.
• Manage staff training, both subsidized and non-subsidized training, as well as mandatory actions in the area of occupational risk prevention.
• Manage incidents, permits, absences, sanctions and any action derived from the employment relationship.
• Ensure compliance with internal regulations , internal audit controls and fraud prevention measures, to the extent permitted by law.

What is the legal basis for processing your data?

The legal bases that allow the processing are:

• The execution of the employment contract and the application of pre-contractual measures (art. 6.1.b) GDPR).
• Compliance with legal obligations applicable to the employer in matters of labor, Social Security, prevention of occupational risks, taxation and accounting (art. 6.1.c) GDPR).
• The worker’s consent is only required for those treatments that are not covered by the employment relationship or a legal obligation (for example, certain voluntary benefits or optional training actions).
• The legitimate interest of the employer , in cases such as internal controls, audits or fraud prevention, always within the limits of art. 6.1.f) GDPR.